Technical Support
Vista Database Saving Issue - A32 Error
This problem has affected a number of people using Windows Vista.
Symptom: System reports ‘A32 Error’ when attempting to Save data into the database e.g Add a new Client, Save a new Test etc.
The cause of this problem seems to be that the Asyra Pro software is not running with Administrator privileges. What is unclear is why it comes up on some Vista machines but not others.
Solution: Make the Asyra Pro run under the Administrator account by default in the following way: The administrator right-clicks on the icon and chooses ‘Run as administrator’ command from a list of menu choices. This replaces the standard double-clicking of the icon to launch the program. Frequently run programs can be set to always run as if under administrator control. The steps involved are to right-click the program icon and go to ‘Properties’, then click the ‘Compatibility’ tab. Under ‘Privilege Level’, select ‘Run this program as administrator’ and click ‘OK’.
One undesirable result of doing this is that you may get a message every time you open the software saying ‘An unauthorised program is….’ which needs to be cleared each time. The only way to get rid of this is to disable User Account Control. This is against Microsoft’s best security advice, but in order to do it, go to Help and Support in Vista and search on User Account Control. The first article that comes up tells you how to go about it.
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